Customer Typing API

The Customer Typing API lets agent know when the customer starts or stops typing.

API method for sending customer typing status is exposed from NuanMessaging class. You need the instance of NuanMessaging class.

Using CustomerTypingAPI
Accessing Response
Code Example

let nuanMessaging = NuanMessaging.getInstance();

Public Methods

Use the below public methods from NuanMessaging Class to send typing status message to agent.

-(void) sendCustomerTypingStatus:(BOOL) isTyping

Send customer typing status to agent.


	 

   
    NuanMessaging.getInstance().sendCustomerTypingStatus(status);