System Message API

The purpose of the System Message API call is to send a system message from the Application to the agent.

Examples system messages are: Message window minimized, Message window restored.

The API method for sending the system message is exposed from the NuanMessaging class. You must have the instance of NuanMessaging class.

Using SystemMessageAPI
Accessing the Response
Code Example

let nuanMessaging = NuanMessaging.getInstance();

Public Methods

To send a system message to an agent, use the public methods exposed from the NuanMessaging Class.

- (void)sendActivityMessage:(NSString *)activity

Sends a activity message to the agent.

There are the activities that is currently supported "customerMinimizeWindow" or "customerRestoreWindow"


	 
	 let message = "Message window minimized.";
	 let nuanMessaging = NuanMessaging.getInstance();
	 nuanMessaging.sendActivityMessage("customerRestoreWindow");