Customer Message API

The Customer Message API call is used to send a new message from the customer to the agent.

API method for sending customer message is exposed from NuanMessaging class. You need the instance of NuanMessaging class.

using CustomerMessageAPI
Accessing Response
Code Example

let nuanMessaging = NuanMessaging.getInstance();

Public Methods

Use the below public methods from NuanMessaging Class to send customer message to agent.

-(void) sendCustomerMessage:(NSString*) message

Sends customer message to agent.


	 
	 let message = "customer message";
	 let nuanMessaging = NuanMessaging.getInstance();
	 nuanMessaging.sendCustomerMessage(message);