Nuance iOS Messaging SDK Release Notes

v10.4.4
05/31/2024

Added support for rich media datapass in transition.
Fix - iOS html links aren't clickable when quick reply buttons present.
Fix - iOS 17.4 and latest SDK requires double input for typing.

v10.4.3
04/10/2024

Added support for rich media json with 'richWidget' key.
Support for civ2 post chat survey urls.
Fix - Spinner bar issue.
Fix - Quick replies issue after minimize.
Fix - Post chat survey link issue.
Fix - Agent icon issue on scroll.
Fix - Character limit counter is not updating correctly.

v10.4.2
02/19/2024

Fix - After login bar disabled.
Fix - links with href /applink/login failing.
Fix - unhidden message / missing next message.
Fix - Word-wrap for longer text in option buttons.
Fix - Hiding welcome message during the chat.
Fix - Conversation does not automatically scroll to last message.
Fix - "New message arrived" notification message is not received.
Fix - Buttons get inactive after minimize and maximize.

v10.4.1
11/01/2023

Fix - Addressed date and time alignment issue.
Updated default agent transfer status message.

v10.4.0
08/18/2023

Text to Speech (TTS) now includes support for an advanced speech engine.
The "Application Moved to Background" event is now transmitted as an Activity rather than a customer message.
Improved support for text formatting in Rich Media messages, including enhanced compatibility with HTML tags and various font styles like bold and italic.

v10.3.2
07/31/2023

FIX- Resolved an issue where the activity indicator would get stuck in an infinite loop while displaying the chat screen.
FIX- Addressed the problem where the ##resolve command was not being sent when the close button was pressed.

v10.3.1
07/21/2023

FIX- Resolved the problem causing the application to crash when the quick reply button was clicked.
FIX- Addressed the issue that caused duplicate messages to appear when selecting a Rich media widget.

v10.3.0
07/05/2023

Closing the Mix session upon the closure of NDEP Engagement.

v10.2.0
06/21/2023

Nuance Digital Video & Voice (DVV) feature added.
iOS min OS version update to 13.
Show disclaimer text on Async (all/none) restore.
Fix- Click functionality of the Rich Media CardDeck when it is displayed for the second time.

v10.1.0
05/12/2023

Rich media support in Async.
Fix- Messages was added in chat transcript when chat was minimized and re-open in async.
Fix- Async restore, last message was not visible completely.
Fix- Timestamp was not aligned properly with agent chat view.
Fix- Chat background image data was set even though flag setConversationBackgroundImage = false.
Fix- Char limit view does not hide on message sent by user.

v10.0.8
03/31/2023

Opener message on chat resolved in Async.

v10.0.7
03/01/2023

FIX- Bold font issue on Async restore.
FIX- Support for M1 machines.
Endpoint exposed to listen to Live Agent messages.
iOSWakeupWord dependency consumption update.

v10.0.6
02/07/2023

FIX- Duplicate message for Async communication in Mix environment

v10.0.5
01/30/2023

Support for M1 Mac Machine.
FIX- Rich media button click response issue.
Handled href url tag with msg-text and msg-data attributes.

v10.0.4
12/15/2022

Removed iOS third party libraries - JSON Model and SVProgressHUD.
#EmptyAnswer, ##EmptyAnswer and ##url handling
Support of hidden messages in chat transcript for Agent and customer messages.
Fix- Duplicate response displayed in chat transcript.

v10.0.3
11/10/2022

Removed AFNetworking dependency
Removed Alamofire, AlamofireImage dependency
Removed SwiftSoup, SwiftLinkPreview dependency

v10.0.2
08/29/2022

Fix- Rich media component, Card Deck crash issue
Fix- Agent message not visible when Agent Background Image is set to Agent Bubble
Optimised- Rich media component
Optimised- VA Response parser

v10.0.1
08/02/2022

Fixed bullet point alignment issue in Agent message

v10.0.0
04/26/2022

Fixed issue of no message displayed if Email is failed to send due to connectivity issue
Fixed issue of Persistence Chat not loading after installing app

v9.4.9
04/11/2022

Automated release pipeline -beta
Unit test coverage improvement

v9.4.8
03/14/2022

Space between hint text and InputText border is missing in email Popup
Alignment fix for HyperLinkText
Space b/w agent icon and VA message and live agent message is not same
Fix- Small screen device like iPhone SE some message are not fully displayed for 2 line text

v9.4.7
02/03/2022

Fix- Deep link tap not working on iPad

v9.4.6
01/23/2022

Mix integration

v9.4.5
11/17/2021

Button text and size are now aligned with equal spacing from top and bottom
In case of async conversation, chat order is maintained on restore after agent or user session timeout
Fixed crash issue when user tries to input before getting welcome message - Added activity indicator to showcase the process of fetching opener text

v9.4.4
11/02/2021

We suppressed ##Application moved to background msg from iOS resulting one edge scenario. When user starts conversation in iOS and moves to any other platforms like web or android, they will still be able to see the message. We are working with API team on this
Title bar announcement works now when voice over is enabled
iOS 15 support for Title Bar
Fixed issue where opener text was not visible when set using opener ID

v9.4.3
10/08/2021

Fixed crash issue while triggering redirection when VoiceOver is on
x-code version 13.0
Corrected visuals for settings messages

v9.4.2
09/24/2021

Alignment of text fixed in Option Buttons
Indentation fixed for Carousel text
Chat view opener text parsing fixed. Ensuring valid inputs to parse, with fallback
Multiple fixes on Orientation change of device
Fixed crash issue while setting `openerID` instead of `messageText`

v9.4.1.1
11/03/2021

The build tool is built with xcode v13.1 to support iOSv15

v9.4.1
09/03/2021

Optimisation and bug fixes for Async flow
Feature to override Tag server url
Removed third party dependency of Toast framework
Removed third party dependency of Masonary framework
Live agent transfer system message custom UI
Custom chat header
Enable/Disable of Send button on Customer input length
Rich media Bug fixes and performance enhancement
Improvement in reducing the build size
Documentation update

v9.4.0
07/16/2021

Architecture changes for rendering rich media inside chat on restore
xcFramework size is reduced
Image capability into system error messages
Padding attribute for labels in card
Minimising dependency on the third-party library for constraints(Rich Media)
Google Map feature for the map widget will be provided on demand as it needed location permission
Bug fixes and performance enhancement
Documentation update